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Common Problems

Transfers from other hosts
We do not attempt to apply for a transfer of your domain name. If your domain name is not working after 72 hours with us then you need to do the following. Read this help file.

New domain names purchased through Smart-Webhosting.com
New Domains are working, on average, within 48 hours of purchase. You will receive your IP and user information within minutes to access your site.

Whois contact information
Can be changed by faxing us your new information. This can be faxed to: 520-752-3587 be sure to include your domain name and current contact information.

Email Settings
The email on your account will only work after the domain name is working, meaning when you type www.yourdomain.com and it works apply the following to your email software on your computer. Incoming email: mail.yourdomain.com and the out going email is your ISP setting.

Change MX records
Many of you do not know what this is and this note is for those who do. We do not make changes to MX records.

3rd party software
We do not do techinical support other companies products.

Down Servers
We always try to avoid this but it does happen. We average 99.8% up times! We cannot process or answer emails when servers are down. You may how ever send a email letting us know they are down. We will answer the email when we get the systems back online.

Server abusers
We maintain our servers with all customers in mind and we reserve the right to refuse business to anyone at any time. We rarely have to in force this policy and when we do it is for all of our customers benefit.



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